Tenant Maintenance Request Tracker for Small Landlords
Why This is an Opportunity
Property management software exists but it's bloated and expensive for someone with 5 units. This is a focused tool for the massive market of small landlords who currently use their text message history as a ticketing system.
Key Pain Points
- •A tenant texts you about a leaky faucet and you forget about it for two weeks because it got buried under other messages
- •You have no record of when a request was made, which matters when things escalate or go to court
- •Coordinating between the tenant's availability and the repair person's schedule happens across 6 different text threads
- •Existing property management tools want $50+/unit/month and force you to use their rent collection and accounting features too
Original Discovery
Landlords with 2-15 units get maintenance requests via text, email, voicemail, and random hallway conversations. Then they lose track of who they called, what the plumber quoted, and whether the tenant confirmed the repair. This is a simple portal where tenants submit requests, landlords track status and vendor communication, and everyone has a paper trail.
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