Clinic Waitlist Backfill Board
Why This is an Opportunity
Every small clinic deals with this and the front desk hates phone tag. The logic is simple: match open slot attributes against waitlist preferences and send emails. It's a form + matching logic + Resend.
Key Pain Points
- •Front desk calling 8 people to fill a 2pm slot and nobody picks up
- •Losing $200+ per empty appointment slot because you couldn't fill it in time
- •Paper waitlist in a binder that nobody updates and half the numbers are wrong
- •Patients get annoyed being called about slots that don't match their availability
Original Discovery
Small medical and dental clinics lose revenue from last-minute cancellations because the front desk has to manually call down a waitlist to fill the slot. This app maintains a waitlist with patient preferences (day, time, provider), and when a slot opens, the front desk marks it available and the app fires off email notifications to matching waitlist patients — first to confirm gets it.
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